Our Privacy Policy

We take your privacy seriously. This privacy policy describes how and why we obtain, store and process data which can identify you. We may update this policy in the future and any changes we make will be posted on this page.

2.The information we collect
We collect information from you in a number of different circumstances:-
•when you register with us or fill in forms on our site. This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services;
•if you contact us, we may keep a record of that correspondence;
•if you complete surveys or respond to questionnaires that we use for research purposes, although you do not have to respond to them;
•details of your visits to our site (including, but not limited to, traffic data, location data, weblogs and other communication data) and the resources that you access
•if you register to receive our newsletters or other marketing material
•if you enter any competitions or other promotions run by us;
•if you provide content to us, for example testimonials and customer reviews;

3.IP Addresses
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

Our website uses cookies to distinguish you from other users of our website unless you change the settings on your web browser not to accept them. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy
5.Why we collect it
We collect information about you so that we can personalise your use of the site, assist your use of the site and improve the site generally. This also helps us to carry out our obligations arising from any contracts entered into between you and us and to notify you about changes to our services. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please let us know.

6.Who we disclose it to

6.1 We will only pass on information about you as an individual to third parties and to members of our group to enable us to perform services requested by you or with your prior consent.

6.2 We may engage other group companies and/or carefully selected third party partners, including service providers, joint venture partners and outsource providers to perform various functions on our behalf. To the extent required to perform such functions on our behalf, these companies may process your personal information. Such functions may include processing orders, delivering products and services, processing credit card payments, communicating with you, including providing customer service, via telephone, email, post or otherwise and, with your consent, providing newsletters or details of promotional activities.
6.3 Any personal information processed by our group companies will be in accordance with the terms of this Privacy Policy or similarly stringent conditions and as permitted under applicable data protection laws. We place contractual restrictions on our non-group third party partners who receive your personal information, to ensure that they use this in accordance with this Privacy Policy and applicable data protection laws.
6.4 Please note that our group companies and third party suppliers may be established in countries that might not offer a level of protection for your personal information that is equivalent to the one offered in your country of residence. However, we will endeavour to protect all personal information we collect from you in accordance with strict data protection standards.
6.5 Business restructuring: Like any other organisation, in the future we (or any group of companies we are part of) may restructure our business operations for example by selling all or part of our business operations. In such transactions, your personal information could be transferred as part of the relevant sale.
6.6 Compliance with laws and regulations: We may disclose your personal information to third parties, such as official bodies and our professional advisers, as far as we believe it is necessary (i) to comply with relevant laws, orders or regulations; (ii) to enforce our customer terms and conditions of use or other contractual agreements; and (iii) to protect the property and other rights of Active Supply & Design (CDM) Ltd, its group companies, customers and others (for example, in any way relating to protection against fraudulent activities)

6.7 If you give your consent, we will pass your contact details to third parties who may then occasionally send communications to you to provide information, offers and services that may be of interest to you.

6.8 In certain circumstances we may need to disclose information about you if you breach this privacy policy or if you breach the Terms of Website Use. We may also disclose or access your account if required to do so by law or by any Governmental body.

6.9 You have the right to ask us not to process your personal data for marketing purposes. We will usual inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.

6.10 You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at info@askactive.com

6.11 Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

7 .Who controls your personal information and where it is stored
Information collected by us is controlled by Active Supply & Design (CDM) Ltd of The Mill House, Crewe Green Road, Crewe, Cheshire, CW1 5NW.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Keeping information about you secure is very important to us. All information you provide to us is stored on our secure servers. Certain sections of the site, such as those relating to payment transactions, may encrypt data using SSL technology or a comparable standard. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure. As a result, whilst we will do our best to protect your personal information, we cannot guarantee the security of any information which you send to us, and you do so at your own risk.

9.Accessing and updating your personal information
We will always let you have a copy of personal information we have about you, should you request it, and you may correct it if you wish. Instructions about how to do this are available from info@askactive.com

If you have any questions or complaints relating to this Privacy Policy or how we use the personal information we have about you, please contact info@askactive.com . We will endeavour to respond to you promptly.

Contact Details
If you have any questions or feedback about privacy, wish to make a query about your Personal Information, or to make a complaint about the way in which we have handled your Personal Information, you may contact us via the Contact Us page.